MindlyPlay Return Policy

If, despite all the attention we pay to the quality of our products and shipping, you are not satisfied, here are the terms and conditions for returns:

Return Period

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

We do not accept returns for:

• Items returned more than 30 days after delivery
• Items that are not in original condition, damaged, or missing parts for reasons not due to our error

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you by e-mail. We will also inform you whether your refund is approved or declined.

If approved, your refund will be processed, and your original payment method will be credited automatically within a few days.

Delayed or Missing Refunds

If you haven’t received your refund yet, please:

1. Check your bank account again.
2. Contact your credit card company (it may take some time for refunds to be posted).
3. Contact your bank (processing delays are common).

If you have done all this and still have not received your refund, please contact us at support@mindlyplay.com

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, email us at support@mindlyplay.com

Shipping of Returns

• Customers are responsible for the shipping costs of returned items. These costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted.
• Depending on your location, the time to receive your exchanged product may vary.
• If you are returning an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. 

European Union Policy

This cancellation policy applies only to orders made within the European Union.

Before submitting a cancellation or return request, please contact us at support@mindlyplay.com with your order details.

EU customers have the right to cancel their order within 14 days of receiving the product.

Items must be returned unused, in original condition, and with all packaging included. Once the return is received and approved, the refund will be issued to the original payment method.

This policy does not apply to non-EU purchases.